The Gentle Touch
of a goodbye

  
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 L L 
 
28 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Pure Souls provided holistic care to our beloved Ruby and our family. Thank you 🐾💕
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Alastair Casey 
 
26 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Great service with quick turnaround. Thank you to the team really looking after my family.
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Kristen Evans 
 
28 July 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Couldn't recommend highly enough for anyone going threw this hard time. Very kind, compassionate and supportive threwout each step. Thankyou pure souls team for looking after my baby at the end of his life.
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Shannon O'Brien 
 
5 July 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
We are truly grateful for the beautiful service provided and would highly recommend Pure Souls Cremation to anyone needing support during the loss of a fur baby 🤍
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Joanne Krushka 
 
23 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Thank you to the staff at Pure Souls for treating our beautiful boy Harry with kindness and dignity at this sad and difficult time. Your words of sympathy were very appreciated, and the chocolates by the door when we picked him up were a nice touch, because chocolates make everyone feel better ❤️
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Tahnee Hecker 
 
18 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Pure Souls exceeded our expectations! Our precious boy Simba crossed the rainbow bridge at home. It had been night time and Pure Souls came within the hour of making the call. The entire process was handled with such kindness, care and compassion, we knew our boy was in the very best hands. We received updates along the way and had our boy back home within the week. We are so grateful. Love Simba’s family ❤️
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Shai Launer 
 
12 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Pure Souls made an incredibly difficult time much easier and brought us peace. I found the regular text message updates really helpful as I knew what was happening to my boy and it helped stop the thoughts racing. They were so caring and considerate. When we picked up our boy's ashes and keepsakes I was greeted with a big hug and everything was presented so beautifully. They did everything in such a timely manner and I was able to be reunited with my boy in just 3 days. I also love that a tree will be planted in honour of our boy and I got to choose what organisation to dedicate it to. I would highly recommend Pure Souls to anyone. Thank you for caring for our baby boy Louie x
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Mandy Lea 
 
11 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
After losing our gorgeous girl at 18, we recieved such a caring, compassionate and kind experience on behalf of Pure Souls, from beginning to end. Thorough to no fault as well. Everything was just perfect, right down to her blanket being folded and tied with twine to return to us to keep her smell, and I will add that this is only done respectfully, heavily soiled or confronting items would be washed first or not returned if unsalvageable. Every consideration is given for your pet and your family in such a tough time. Linda kept me personally updated with every step from our girls arrival, with genuinely heartfelt condolences and care in the first contact, just to let us know she was safely in their care, no expectations or demands. She gently sent us our options the day after to give us time to process, was as patient as needed while we made our choices, the costs were clearly listed and payment discussions were not priority at any point. As long as we were informed, all that mattered was peace for us all in that time. Linda continued to keep us updated as our choices were followed, reached out to check in with us over the following days, and we had our baby back to us within a week. We never felt like there was a time we were ‘without her’ with the caring updates and check ins, but also never felt bombarded or pushed in anyway. In fact we felt almost personally supported by Linda’s compassion, consideration and kindness in her emails and calls, it was very comforting. I arrived to pick our girl up at my scheduled time, as mentioned everything was perfect, I was treated with the warmth of a literal pure soul in Linda, who listened to our girls story with genuine care for the life we had with her and payment was seamless as we chatted like old friends. Once again this was very comforting. Even after leaving we have received discreet follow up messages of condolences and well wishes now we are all back together with no pressure to reply, just making sure we know we are in their thoughts. The service from Pure Souls was more compassionate and personal in all of the right ways, than I have ever experienced anywhere before. I have had 4 pets cremated at another location in recent years, and the trauma of lengthy time lines, mistakes, unprofessional behaviour, demands for choices almost immediately and essentially feeling like it was a financial transaction that needed to be completed before our pet could be at rest, still sits uncomfortably with me. I will be entrusting the Pure Souls team with any future animal cremations and would recommend them without hesitation. The picture supplied is poor quality, but is is our CC when we took her in as a 7yr old failed foster rescue 11 years ago, and she lived behind our fridge for 3 years until she trusted us enough to suddenly start walking around like she owned the place, and never stopped 💕 Thank you again guys, especially Linda, you carried a Mum trying to stay strong for her kids while also grieving silently herself, through a very heavy time, and your support was flawless, and won’t be forgotten.
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Peta Grant 
 
11 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I cant express the gratitude and appreciation for the way they looked after our beautiful big Girl Diva. From first point of contact, I felt the warmth ✨️ and caring nature from Linda. They showed us love and empathy at a very difficult time, warms hugs and constant text messages advising us what what happening with our girl. We cant thank you enough for your prompt and professional service and support in bringing our babygirl safely home to us. 🐾 Thank you for sharing this journey with Barry and Myself. Much Love to you both ❤️ xx 😘
  
 
 
  
 
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Chantelle Ockenden 
 
3 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I have gone to Pure Souls for both my elderly pups within the year now. I have been extremely impressed with them both times. They not only kept me updated on the process of my dear pups but also did everything in a very timely manner, bringing them back to me within a week. They were also very sensitive about about my feelings and grief during the process. I am very appreciative for all they’ve done and how it was all handled. Highly recommend them for anyone whose pups are nearing that time.
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Kath Dyer 
 
29 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
The Pure Souls team were compassionate and sensitive. They made a difficult situation easier. They picked up my girl from the vet quickly and let me know when they had her in their care. The staff member took the time to listen about my girl and she understood what we needed. I knew they would be gentle with my girl and treat her with dignity. I could tell from our phone conversation I could trust Pure Souls. They are genuine and professional. We chose the pink scatter bag. They kept me informed throughout the time they had her. She was ready to come home in just 6 days. Their office is a calm serene place and feels peaceful. When I collected her, they kindly gave their time to listen, and she said exactly what I needed to hear. I can’t actually remember what she said but I remember how she made me feel. She knew it’s hard to let go. My precious girl’s ashes along with a little pink paw print candle, her microchip on a memorial card, and a bookmark to remember the tree planting tribute were handed back to me kindly. Pure Souls made it bearable. I highly recommend them. They know pets are family and mean so much to us.
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Kate McKenzie 
 
26 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Three weeks ago, I unexpectedly lost my beautiful girl, Charlie, and my heart is still completely broken. During one of the hardest times of my life, the team at Pure Souls treated Charlie with such kindness, dignity, love and respect that I will never forget it. From the very first interaction, they showed genuine compassion and understanding. They stayed in touch with us throughout every step of the process, keeping us updated and reassuring us that Charlie was being cared for with the love and gentleness she deserved. Those messages and check-in’s brought enormous comfort during such a painful time. What touched me most was that they also checked in on us personally to make sure we were coping okay. That level of care, empathy and humanity meant more than words can express. Thank you for treating Charlie as the precious soul she was and for helping us say goodbye with peace, dignity and compassion. I am deeply grateful and would highly recommend Pure Souls to anyone facing the loss of a beloved pet.
  
 
 
  
 
 
 
  
 
 
 
  
 
 
 
  
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 Andrea Kriwonosow 
 
25 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
We would like to Thank Pure Souls for their Kindness and Help getting through a gut wrenching time.Losing our 14.5 yo beautiful boy Jet Black,Jetty Boy. Hes has been our rock through so much. We were happy we found Pure Souls, they were gentle & caring.Its nice to know a beautiful tree has also  been planted on  bushfire ravaged land in Jets name.I would highly recommend the team at Pure Souls.
  
 
 
  
 
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 NTM Gates 
 
20 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
We wanted to express our deepest gratitude for the way you looked after TIA . It is rare to find a place where you can feel that a business genuinely cares, but with you, it was clear. Tia’s time with you was completely permeated with love, and everything you did was done with the utmost care. Thank you for giving us total peace of mind and treating her like family."
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 lara kemp 
 
17 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Pure Souls were phenomenal! I had constant communication every step of the way. I know Ralph was in the safest hands and made a very dark time so much easier xxx I’m so grateful that there is a service like this available that understands dogs are family xxxxxx Lara & Cliff
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Leandra Ferguson 
 
14 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
From the outset Pure Souls made this sad and difficult time of losing my beloved dog Missy an experience that was second to none. I was treated with the utmost respect, with empathy that was heartfelt and never forced. The communication was beautiful, words that were personal and the service quite honestly marvellous  I would highly recommend using pure souls for your pet cremations, your fur baby will be treated with the utmost care and love. You can see, feel and hear how they know how our fur family member meant the world to us. Their website is open and informative, no hidden costs and very easy to navigate. The included items i received when picking up my baby girl were excellent quality, even the paw print candle was adoreable. Thank you so much Pure Souls, it was an outstanding experience ❤️ 🙏🙏
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Tina Irwin 
 
2 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
They took such good care of my baby girl. And were great with communicating the process with me as well
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Vanessa 
 
21 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
The Pure Souls Pet Aqua Cremation team were amazing! They couldn’t have been more helpful or compassionate. We were kept informed every step of the way. I was initially drawn to the environmentally friendly process; however, I’m so glad I chose the team to look after my precious ‘Panther’. Professional, personal service and lovely staff. 😻
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Alexis Musson 
 
18 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Absolutely outstanding support, my baby girl Xena was hit by a car and sadly passed away :( Pure souls made my grieving process a lot easier with amazing support when we turned up to drop Xena to them everything was easy and they where greatly empathetic. It was only a matter of 3 days and I could bring May baby girl home 🥰 my family and I feel great peace knowing she’s back home and safe thanks you this wonderful buisness 🥺❤️
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Esther Porter 
 
14 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Pure Souls Pet Aqua cremation where very Good Kindness Service ✨️ was Fantastic very happy with them.
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Julie Hills 
 
14 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Pure souls were amazing. This was the first time we have had our fur baby cremated, and they were amazing the whole way. Thank you
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Anita Allen-Pelissier 
 
11 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
We can't thank Linda at Pure Souls enough for her care and compassion of our beautiful black German Shepherd, Jetta. It was comforting being kept informed throughout the process. We also appreciated the support that was offered, and the turnaround time in receiving her ashes. We will treasure the keepsakes. Jetta was loved so deeply, and we will miss her.
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Georgie Gee89 
 
20 March 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
We lost our beautiful Lily. Pure souls have been so kind and understanding throughout this whole process. Losing a family member is hard and I am so grateful to the Pure souls team for looking after Lily and even giving my mum a hug when she was overwhelmed picking her up. Thank you so much. RIP Lily Bug The Wonder Pug
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 dwayne williAMS 
 
13 March 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Just what you need
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Sara Hay 
 
9 March 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
What a fantastic experience at a hugely difficult time. No amount of love was spared. The communication was heartwarming and very regular. I felt our fur baby was so loved during the process. RIP Gemma. And thank you Pure souls for making a horrible loss a little more bearable.
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Marilyn Gray 
 
26 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
There are no words enough  to express my thanks to pure souls for the outstanding  love and commitment  to taking care of my little  dog Lily  .the compassion they have shown for my loss and my beautiful  girl went far and beyond  .to know Lily was more than a number to them will help me through this heartbreaking  journey thank you so much to pure souls I will never forget your loving kindness
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Janeen Harington 
 
18 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
A huge Thank you to the team at Pure Souls for taking such gentle care of our dog Sunny. Saying goodbye to Sunny was incredibly hard and painful but the kindness, support and updates you provided our family helped us through.
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Monica 
 
11 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I lost my beautiful girl Nala last Wednesday, and I truly cannot put into words how incredible Pure Souls have been during such a heartbreaking time. The compassion, kindness, and love they showed—not only to Nala, but to me—was nothing short of amazing. Losing a pet is not easy. They are not “just animals” — they are family. Pure Souls understands that deeply. They treated Nala with such dignity and care on the final part of her journey, and they supported me with so much empathy and gentleness when I needed it most. In one of the hardest moments of my life, they made me feel understood and comforted. I cannot recommend Pure Souls enough. Thank you for honoring my girl so beautifully.
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Janine White 
 
7 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I want to thank, from the bottom of my heart, Pure Souls for the kindness and support when we had to say goodbye to our beautiful boy Bronx. They sent texts while our boy was in their care, which helped during this heartbreaking process of saying goodbye to our baby. We will be forever thankful for your support.
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Belinda Bickley 
 
6 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Pure Soles were amazing during our grieving of our precious Millicent. Professional in their service, compassionate with their communication and understanding of our wants & needs. If you are wanting a loving send off for your furever furchild please visit Linda and her team at Pure Soles.
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 shaen tee 
 
31 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Pure Souls Pet Cremation provided an incredibly beautiful and compassionate service for our beloved cat, Tux. During such a painful time, they treated him with dignity, care, and deep respect. The entire team was kind, gentle, and understanding, and the thoughtful updates throughout the process truly eased my mind and brought me comfort. They took the time to explain everything and made sure we felt supported every step of the way. Their compassion and professionalism gave us peace when we needed it most. Hopefully we won’t need to return anytime soon, but when the time comes, we will absolutely trust and use Pure Souls Aqua Cremation again. We are deeply grateful for the love and care they showed Tux and highly recommend them to anyone saying goodbye to a cherished pet.
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Yvonne Hoegger 
 
29 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
The team at Pure Souls were amazing! Not just with my dog Bentley but with the family as well. It made the sad time a so much better experience knowing he was looked after so well the entire time. Bentley is safely back home now in the beautiful sage urn with gorgeous name tag. The gentler and more environmentally friendly process is definitely the way to go and would highly recommend this
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Michelle Reif 
 
27 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
The staff have been so caring and understanding.  The service was very professional and we had our beautiful Bella back with us again within a week. I would highly recommend this service to anyone. Thank you once again for your care of our beautiful girl.
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 K Sheaves 
 
2 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
The team at Pure Souls were absolutely amazing we lost our sweet beautiful girl on the 23/12, the compassion and care through out our journey was next to none a special mention to Linda and Jack who were there the whole way along. I would highly recommend this service to anyone who is looking for a team who genuinely cares and takes care of sweet lost ones 🐾❤️
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 James Partridge 
 
31 December 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Absolutely lovely to deal with. In a very hard time for me, Linda was kind, caring and respectful. If you have to say goodbye to your beloved pet I cannot recommend the service highly enough. Excellent communication at all times, and you feel special like your baby should be. The framed picture of my sweet Sally with her remains in the back will stay with me forever. Thank you.
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 RJ Tavill 
 
22 December 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
We couldn't have asked for a more compassionate team to guide us through the passing of our baby girl Zia. We can't thank you enough.
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 B M 
 
12 December 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I cannot speak highly enough of the team at Pure Souls who cared for Lilly during her cremation. They were incredibly caring, supportive and respectful from start to finish. I was kept updated throughout the entire process, which brought me so much comfort during such a difficult time. Their facility is beautifully designed and created a peaceful, dignified space for saying goodbye. I’m truly grateful for their compassion and the care they showed Lilly and our family.
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Diana Tuari 
 
3 December 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
100% recommend. Pure Souls go above and beyond. The respect and love they have shown to our girl will not be forgotten. Communication, care, professionalism and quality items. Thank you Pure Souls staff for assisting our family through this difficult time. We felt listened to, and cared for. We appreciate all you have done🩷🩷
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Carly Warden 
 
2 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
The team at Pure Souls were absolutely amazing and gentle in their care for both me and my pet Babz. Would definitely recommend their services! They created the most amazing keepsakes for me to cherish!
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Sheree 
 
17 October 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Are Beloved Max passed away . Pure soul take care of max . Kept in touch the whole way to we got Max home again
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 SmG- Grind 
 
25 September 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Can't recommend highly enough! Every step was communicated clearly and made me feel at ease.
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 mel 
 
24 September 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
We cannot thank the team at Pure Souls enough for the care and professionalism they showed our family after the loss of our beautiful doggie, Sootie. During this difficult time it was comforting to know that everything was being handled so quickly, and the quality of the urn and other beautiful mementos is exceptional. It’s also really nice to know that a tree has been planted in a bushfire recovery area in Sootie’s memory and will help other animals.
  
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 Mish Strempel 
 
17 September 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
My daughter suggested I use the Pure Souls Aquacremation Service when our Darling Ella Rose passed over the Rainbow Bridge on the 10th of September 2025. The compassion, support and care provided to our Family has been second to none.  Regular communication which is full of care, is so important and much appreciated.  I love the planting of a Tree in our fur bub's honour, a lasting Legacy.  Such a sweet thing to do.  Also, I was very impressed with the 3-working day turnaround from collecting our Girl to delivering her back to our arms. To the Pure Soul Team, I give you heartfelt thanks and appreciation for exemplary service in caring for Ella and our Family.  Truly amazing!!  Your team is extraordinary 🩷
  
 
 
  
 
 
 
  
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 HJU jang 
 
9 September 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I truly feel that my beloved Maru was sent off beautifully and with great care. Thank you so much for handling Maru’s ashes, jewelry, paw print, and fur so thoughtfully, allowing us to keep precious memories of our little one forever. I am deeply grateful, and I wish your business continued success. Jade family
  
 
 
  
 
 
 
  
 
 
 
  
 
 
 
  
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 Sandra Yarnold 
 
3 September 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
We recently entrusted Pure Souls Aqua Cremation with the care of our beloved fur baby, Kali, and we couldn’t be more grateful. From start to finish, the team was incredibly professional, compassionate, and respectful during such an emotional time. This was our first experience with aqua cremation, and we were deeply impressed by the dignity and care shown throughout the process. Having Kali’s remains returned to us within just five days, compared to the weeks we’ve experienced with traditional cremation, brought great comfort. We highly recommend Pure Souls to anyone seeking a caring and professional service for their pets.
  
 
 
  
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 Google rating score: 5.0 of 5, based on 394 reviews